Tripos Consultants

Developing Performance Through Learning

Customer service

Managing customer service — Organisations that deliver excellent service are able to differentiate themselves from their competitors. Tripos courses for managers focus  on helping to develop a service culture in  organisations and identify opportunities for improving the processes that deliver service excellence.

 

Delivering customer service— This training is aimed any staff with face to face or telephone contact with customers. Participants will be helped to increase their commitment to delivering excellent service to customers  and provided with the opportunity to develop the communication skills necessary to achieve service excellence.